Our customer experience platform, QuestionPro CX, is getting a navigation makeover!  All the features you have come to expect while creating, deploying, and analyzing a customer experience program are now easier to access. We’ve also moved…

We’ve been diligently working on an initiative to improve the CX platform, first by improving the navigation flow. We’ve simplified the navigation menu into four actionable steps: Survey: create your survey Deploy: send survey to your customers…

If you’re sending customer satisfaction surveys to your customers, we have good news! As a part of our Advanced Reporting initiative, we’ve released an advanced reporting widget in our dashboard within our Customer Experience platform….

Analyzing customer feedback is still a common challenge among most businesses due to a common reason: there is a massive amount of open-ended text responses across multiple feedback channels. Customer feedback and Customer Experience go…